John Hancock

John Hancock is a Boston-based life insurer and the U.S. division of Canada's Manulife. It sells life insurance, including policies with the John Hancock Vitality program, and services annuities, long-term care and retirement plans.

HeadquartersBoston, MassachusettsUnited States · since 1862 AM BestA+ (Superior)Financial strength · 2025-12 Your experienceLeave a reviewRating from 1 to 5 stars

About us

About John Hancock

John Hancock Life Insurance Company (U.S.A.) is based in Boston, Massachusetts. Founded in 1862, it is the U.S. division of Toronto-based Manulife Financial Corporation. In New York, policies are issued by John Hancock Life Insurance Company of New York, Valhalla, NY.

Products

John Hancock sells term and permanent life insurance, many policies with the John Hancock Vitality program that rewards healthy habits. Its help center also covers individual annuities, long-term care, group annuities, retirement plans and investment accounts such as mutual funds, ETFs, IRAs and 529 plans.

Financial strength

John Hancock is rated by AM Best, S&P, Moody's and Fitch.

Contact and claims

Life insurance customer service: 800-732-5543. Long-term care: 800-377-7311. Claims and policy service requests can also be started online in the help center.

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Key facts

Full legal name: John Hancock Life Insurance Company (U.S.A.)
Headquarters: Boston, Massachusetts, United States
Year founded: 1862
Ownership type: Subsidiary of Manulife Financial Corporation (NYSE: MFC)
AM Best rating: A+ (Superior) (2025-12)
S&P Global rating: AA- (2026-06)
Fitch rating: AA- (2026-06)

Ratings change: before buying a policy, check the current rating and the company’s license in your state or country.

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Types of insurance

Life insurance Annuities

Company contacts

Life insurance customer service: +1 800-732-5543
Company website: johnhancock.com

These are the insurer's own contact details. To compare its offer with others, send a request to Polis Re.

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Policy coverage, limits, deductible and exclusions
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