MassMutual

MassMutual is a Springfield, Massachusetts mutual life insurer that has served customers for 175 years. It offers life, disability income and long-term care insurance and annuities, and operates for the benefit of its policyowners rather than shareholders.

HeadquartersSpringfield, MassachusettsUnited States · since 1851 AM BestA++ (Superior)Financial strength · 2026 Google Maps★ 3.029 reviews Your experienceLeave a reviewRating from 1 to 5 stars

About us

About MassMutual

Massachusetts Mutual Life Insurance Company (MassMutual) is based in Springfield, Massachusetts. As a mutual company it does not answer to shareholders and operates for the benefit of its policyowners and members. The company has been helping people for 175 years, since 1851. Its annuity business also includes MassMutual Ascend.

Products

MassMutual sells life insurance, disability income insurance, long-term care insurance and annuities, plus investment products, and works with a network of more than 6,500 financial professionals.

Financial strength

MassMutual holds ratings of A++ (Superior) from AM Best, AA+ from Fitch, Aa3 from Moody's and AA+ from S&P Global, all with stable outlooks.

Contact and claims

Life insurance customer service: 1-800-272-2216, Monday to Friday 8 a.m. to 8 p.m. ET. There are separate phone lines for MassMutual Ascend annuities, brokerage products and retirement plans.

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Key facts

Full legal name: Massachusetts Mutual Life Insurance Company
Headquarters: Springfield, Massachusetts, United States
Year founded: 1851
Ownership type: Mutual
AM Best rating: A++ (Superior) (2026)

Ratings change: before buying a policy, check the current rating and the company’s license in your state or country.

Customer ratings

Google Maps 3.0 29 reviews

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The Google Maps rating is for the company’s main office profile, as of 10.10.2026. Customer ratings do not replace checking the policy terms.

Types of insurance

Life insurance Disability insurance Annuities

Company contacts

Life insurance customer service: +1 800-272-2216
Company website: massmutual.com

These are the insurer's own contact details. To compare its offer with others, send a request to Polis Re.

Checks before you choose

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