Root Insurance

Root (Nasdaq: ROOT) is a Columbus, Ohio, car insurer founded in 2015 that prices coverage mainly on driving behavior measured through its mobile app, and also offers renters insurance.

HeadquartersColumbus, OhioUnited States · since 2015 Google Maps★ 4.06,292 reviews Your experienceLeave a reviewRating from 1 to 5 stars

About us

About Root

Root, Inc. was founded in 2015 and is headquartered in Columbus, Ohio. It went public in 2020 and trades on Nasdaq. Its main operations are conducted through wholly owned insurance subsidiaries, including Root Insurance Company. Root describes itself as the nation's first licensed insurance carrier powered entirely by mobile, and its 2020 IPO was the largest in Ohio's history.

Products and pricing

Root's focus is U.S. personal auto insurance. The company uses telematics: a test-drive period in the app measures driving behavior, which Root uses as a main factor in pricing. In some states, including California and Maryland, telematics is not used. Root sells directly and through partners such as independent agents, and it also offers renters insurance.

Contacts and claims

Customer service: 866-980-9431 (Monday to Friday) or help@joinroot.com.
Claims can be filed 24/7 in the app or online; existing claims: 866-489-1985.

See our auto insurance guide or request a quote.

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Key facts

Full legal name: Root, Inc.
Headquarters: Columbus, Ohio, United States
Year founded: 2015
Ownership type: Public (Nasdaq: ROOT)

Ratings change: before buying a policy, check the current rating and the company’s license in your state or country.

Customer ratings

Google Maps 4.0 6,292 reviews

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The Google Maps rating is for the company’s main office profile, as of 10.10.2026. Customer ratings do not replace checking the policy terms.

Types of insurance

Auto insurance Renters insurance

Company contacts

Customer service: +1 866-980-9431
Company website: joinroot.com

These are the insurer's own contact details. To compare its offer with others, send a request to Polis Re.

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